Online Customer Queue Management Systems

When a large number of customers comes in during a short amount of time, employees can become overwhelmed in assisting them with their needs. This could lead to prolonged waiting times and poor customer service, costing companies to lose potential customers, and consequently, potential sales.

A queueing system can help companies manage their customers more effectively while also leaving these customers with a good service experience. A proper queueing system ensures fairness in servicing, eliminating the worry of someone cutting in line. It also informs the customer on how long they should expect to wait and let them do other activities while waiting for their turn.

Virtual customer queueing systems do not confine customers to a physical line, whether it be alerting their position through a large screen or through a mobile phone. Queuing systems are also beneficial on the business side, as they provide precise analytics on customer flow, employee performance, and provide insights into the frequency of common business transactions.


Types of Customer Queue Management Software

There are two main types of queueing systems: an on-premise queueing system, and an online cloud-based one.

Both types of queueing systems have similar hardware aspects. They both consist of kiosks where customers input their information, screens that display their waiting position, and laptops operated by the tellers. The key difference lies in the location of their server.

On-premise queueing systems have servers that are location based. For example, if a business decides to open multiple branches that each utilize queueing systems, each branch would have to install their own physical server. This could lead the business to shell out a lot of money upfront for the initial installation of the hardware, as well as possible maintenance fees. The data collected by on-premise queueing systems can also be accessed only in the site itself.

On the other hand, cloud-based queueing systems are not confined to a physical server but are based on the internet. Cloud-based queueing systems are suitable for businesses that operate in numerous locations, and these systems can be commissioned and set up quickly in each location. They are more flexible and less costly, as data can be accessed anywhere and less hardware is needed. However, a fast and reliable internet connection is needed to ensure that the cloud-based queueing system runs smoothly.


QueueRite Cloud Customer Queue Management System

QueueRite is a cloud-based software created by Ivant Technologies. Among it’s set of features are:

  • Can be run on laptop, tablet, or smart phone
  • Android and Apple versions are available
  • Call, Recall, and Transfer action buttons
  • Time shown for most recently called ticket
  • Display screen for ticket numbers
  • Mobile adaptive layout
  • No software application installation required.

The QueueRite software has since been deployed to more than 100 companies in more than 15 countries. A free version of the software can be accessed here: https://portal.queuerite.com/register/


For more information, you may visit our website: https://www.queuerite.com/ or watch our instructional video at: https://youtu.be/p8VwtswbSvY